- Non-Digital Products
Back Track Vocals will accept, for return or exchange, items that are in new condition, unused, unaltered, and free of damages by the customer. For a full refund or exchange, mail out your item within 30 days receipt of original order. Items cannot be returned or exchanged after 30 days from receipt of original order. Items must be returned with all Back Track Vocals tags still attached and must be in their original packaging such as cases.
- Digital Products
All sales of digital (downloadable) products are final and all charges from those sales are nonrefundable. Back Track Vocals will not refund any fees for products or services that you purchase and then fail to download.
- How to Return or Exchange Your Order:
Backtrack Vocals has a 30 day return policy from when the item is received. Please reach out to us to initiate the return, firstname.lastname@example.org. To complete a return we require proof of purchase and reason for return. Our customer service team will get back to you within 1 business day. Once the item is received back in unused condition, a refund will be processed to your original form of payment.